FAQ

No, you don't need to subscribe to buy from WowMD. We do offer a Subscribe to Save program. This option saves you money compared to one-time purchases. There are no fees or obligations, and you can cancel anytime.

Canceling is easy and hassle-free. Just create a ticket on our website or email our customer service team. Let them know you want to cancel your subscription. You'll get an email confirming the cancellation.

Yes, you can. Contact our customer service team to reschedule your next delivery. They'll help you set a new date that works better for you.

To change your subscription, create a ticket or email our customer service team. They can help adjust your shipment frequency or make other changes. For adding new products, you'll need to place a new subscription order on our website.

These are special deals for customers who are buying or have bought from us. We can offer deeper discounts because Compare the per-bottle price to see how much you can save.

Please note that no returns or refunds are allowed during seasonal or promotional offers.

Yes, items made in the USA are subject to a 25% additional tariff due to Canada's and Mexico's retaliation against the U.S. This tariff must be paid by the customer at customs and is not included in the order/product amount.

Please verify any customs or additional charges for products made in the USA in your country before placing your order.

We offer a 60 Day Money-Back Guarantee on all WOWMD products for single bottle purchases only when you purchase directly from the official website, wowmd.com.

To be eligible for the refund you must first take the product as directed for 30 days and if you’re not completely satisfied you may return it for a 100% refund of your order amount. If you request a refund, a 20% restocking fee will be deducted. Bundles or orders with multiple items are non-returnable. Shipping and handling charges must be borne by the customer. read more.

Please note that no returns or refunds are allowed during seasonal or promotional offers.

No, returns or refunds are not allowed during seasonal or promotional offers. Please refer to our standard refund policy for more details.

Yes, you can place multiple orders within a 24-hour period. However, for security purposes, we will process one order and hold the rest. You need to create a ticket within 48 hours, we will proceed accordingly. If no response is received within that time, we will automatically ship the remaining orders.

1. We handle returns Monday to Friday. Once your return request is approved, mail your return via USPS to WOWMD 8152 S. Welby Park Dr West Jordan, UT 84088

2. Include the original packing slip with your return. This helps us quickly identify your order. If you don't have the original packing slip, include a paper with your full name and address.

3. Note that we don't provide return shipping labels. You'll need to arrange and pay for shipping yourself.

4. You need to create a ticket and submit the return tracking information with an image.

5. When we receive your return, we'll do a quality check to make sure all bottles are sealed and in good condition.

After we receive your return, it may take 2-3 weeks to process. Once processed, we'll refund your original payment method. The refund should appear in 3-5 business days.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), GPay, Amazon Pay and Apple Pay for your convenience and security. All transactions are processed through secure, encrypted connections.

We're sorry to hear that your payment was unsuccessful. This can happen for various reasons, such as incorrect card details, insufficient funds, or temporary issues with your bank or our payment gateway. Please try processing your order again using one of our accepted payment methods.

Even if your card details are correct, there might be a temporary issue preventing the transaction. This could be due to: Insufficient Funds, Bank Restrictions, Incorrect CVV/CVC, Expired Card, Temporary System Issues, etc.

If you've tried multiple payment methods and are still experiencing issues, please don't hesitate to contact our customer support team. We can investigate further and explore potential solutions to help you complete your order.

To create an account, click on the "Create Account" button on our website. You'll need to provide your name, and email address, and create a password. Then click the final setup button to complete the process.

If you forgot your password, go to the login page and select the "Forgot my password" option. You'll be prompted to reset your password through your email address.

It’s a very rare case that you receive the wrong product delivered. We totally understand your concern and do our best to assist you. If you receive the wrong product, contact our customer service team within 10 days of delivery to address the error.

We use Secure Socket Layer (SSL) technology to encrypt your personal information during online purchases. We do not share, sell, or rent your personal information beyond what's stated in our privacy policy.

WowMD offers a range of products designed to support overall wellness. While many of our customers report positive experiences, it's important to note:

1. Individual results may vary. What works for one person may not work the same for another.
2. Our products are not intended to diagnose, treat, cure, or prevent any disease.
3. We always recommend consulting with a healthcare professional before starting any new supplement regimen, especially if you have existing health conditions or are taking medications.

Finding the right dosage is crucial for getting the most benefit from our products:

1. Always start with the recommended dosage listed on the product label.
2. Pay attention to how your body responds. Some people may need to adjust their intake.
3. Always consult with a healthcare provider who can offer personalized advice based on your specific health profile.
4. Remember, more isn't always better. Stick to recommended amounts unless advised otherwise by a medical professional.

Many of our products are designed to work well together. However:

1. Always check the ingredients label to avoid excessive intake of any particular component.
2. If you're considering combining multiple products, it's best to introduce them one at a time to monitor how your body responds.
3. When in doubt, reach out to our customer support team or consult with your healthcare provider for guidance.

We're committed to supporting your wellness journey, but we also believe in the importance of personalized health care. Our customer support team is always available to provide more information about our products to help you make informed decisions.

Depending on your country’s customs regulations, additional charges such as taxes, duties, or customs fees may apply during delivery. If these fees are applicable, they will be the responsibility of the customer and are not included in the product price or shipping cost. For most countries, no additional charges are applied beyond what is shown at checkout, but we recommend checking with your local customs office to confirm if any fees might apply to your region.

If your country does not impose any taxes, duties, or customs fees, you will not face any additional charges beyond the product price and shipping cost you paid at checkout. What happens if I refuse to pay the customs duties or taxes (if applicable)?

If applicable duties or taxes are not paid, the package may be returned to us or held by customs. In such cases, any return shipping costs or fees incurred will be the responsibility of the customer.

If applicable duties or taxes are not paid, the package may be returned to us or held by customs. In such cases, any return shipping costs or fees incurred will be the responsibility of the customer.

If your tracking information hasn't been updated and indicates that the carrier hasn't received the package, please allow up to 10 calendar days from the shipment date for the tracking to be updated. There may be delays in the carrier's system or during transit, which can cause a delay in the tracking information. The status may change within this time frame.

If there is still no tracking update or movement after 10 calendar days from the shipment date, you can request either a reshipment of your order or a full refund (Restocking fee of 5% will be applied). Please contact WOWMD support by creating a ticket to let us know your preference.

If you request a reshipment after the 10-day waiting period with no tracking updates, we will send a replacement package to you at no additional cost.

If you choose a refund after 10 days of no tracking updates, we will provide a full refund for order amount including shipping costs. A small restocking fee of 5% will be applied to the order amount, and the remaining balance will be refunded to your original payment method. Please allow 5-7 business days for the refund to be reflected in your account, as processing times may vary depending on your bank.

Yes, you can request a reshipment before the 10-day waiting period ends. However, the cost of the new shipment, including the product price and shipping, will be the customer's responsibility. We will create a new order on your behalf and send you an invoice. Once the payment is received, we will process your order.

When you request a reshipment before the 10-day period, the discount you receive on the replacement order will be determined by the offers available when that new order is processed. If the original discount is still valid, it will be applied. If not, the current standard price of the product will apply.

If you request and pay for a reshipment before the 10-day period, and the original shipment later shows movement, the following refund conditions for the second (reshipped) order will apply:

1. If the reshipment hasn't been processed by us: A 5% restocking fee will be applied to the reshipment order amount.
2. If the reshipment has been processed and tracking is still shows no movement after 10 days from its shipping date: A 5% restocking fee will be applied to the reshipment order amount.
3. If the reshipped order begins tracking, please follow these steps: return the product to us within 10 days of the delivery date and provide the return tracking information by creating a support ticket. Ensure the returned item is in its original, undamaged packaging. A 12% restocking fee will be applied to the reshipment order, and original shipping costs are non-refundable. If the return is not received within 10 days of delivery, no refund will be issued.

The remaining balance will be refunded to your original payment method. Please allow 5-7 business days for the refund to appear in your account, as processing times may vary depending on your bank.

It is the customer's responsibility to track their order and provide us with an update by creating a ticket with their response (Reship/Refund). This allows us to process the request accordingly.