Help Center

Product

WOWMD^® offers a 60-day “Keep It” satisfaction guarantee on your first eligible single-bottle one-time purchase made directly through wowmd.com.

If you are not satisfied, create a support ticket or email contact@wowmd.com within 60 days of delivery. Include your order number and a brief explanation of your request.

Opened bottles qualify. No bottle return, original packaging, sealed-bottle requirement, return shipping, or product quality check is required. No restocking fee applies.

Eligible purchases made during seasonal sales and promotional events remain covered. Multiple-bottle orders, bundles, subscriptions, and repeat purchases are excluded from the satisfaction guarantee.

Eligible satisfaction refunds cover the amount actually paid for the qualifying bottle. Original shipping charges are non-refundable.

We aim to process refund requests within 5–7 business days. Approved refunds are issued to the original payment method. Bank or payment-provider posting times vary.

If your order arrives damaged, incomplete, or with an incorrect item, contact support within 7 days of delivery. Include your order number, a description of the issue, and photos where applicable. Verified damaged or incorrect items will be replaced; missing-item reports will be reviewed for an appropriate resolution.

See our Refund Policy for the complete terms.

Your privacy matters to us

Welcome to WOWMD^®! We aim to ensure the information you provide to us is handled with privacy, care, and respect. This privacy policy elaborates on how we will safely collect and utilize your personal information on our website.

Ownership And Information Collection

WOWMD^® is the website owner and is responsible for the information collected on this site. We abide by the policy of not sharing, selling or renting your personal information other than what is provided in our privacy policy. The request for customer information is aimed to enhance shopping and delivery for all orders on our website.

Secure Online Ordering

With developing incidents of cyberattacks, security is our top priority for our customers. We use Secure Socket Layer (SSL) technology to encrypt your personal information as you make online purchases. This technology enables us to ensure your information is secure from unauthorized access.

What Information Do We Collect?

While making your orders online, we collect information including, credit card details, email, name, telephone number, and delivery address. The information is solely used to fulfill your orders and never used for any other purpose. We assure you that your credit card number is only used for processing requirements and is not shared nor stored in our database.

Use Of Cookies

To improve your shopping experience, our website uses cookies which do not obtain personal information. You can opt to block cookies on your browser however some browsers do not provide that feature.

SMS Marketing And Communication

We utilize SMS marketing to provide customers with promotional messages, notifications, and review requests in the processing of requests. Your consent is restricted to third parties and only used for managing orders.

Notification Of Privacy Policy Changes

All communication on changes to the privacy policy will be shared through our website enabling you to understand how information is collected, and used and at what point it is shared.

Access To Your Information

Our customers have the right to request access to their personal information at any time they desire. Worth noting, that information is only shared to the customer's email address and cannot be accessed via phone call.

Log Files And Analytics

Log files include IP addresses and browser types used for tracking visits and user engagement on the website. They are not in any case related to personally identifiable information.

Google Doubleclick Dart Cookie

Our website employs the DART cookie system for advertising run by Google. You can choose to opt out of the ads through the Google privacy policy.

Third-party Privacy Policies

We do not cover third-party websites and advertisers in our privacy policy. In case you require information about third-party policies, review their policy information and how to sign out of certain features.

Protection Of Minors

Children's privacy is especially important to us and we do not intentionally collect their personal information. Parents with children under the age of 13 should monitor their internet usage.

Online Privacy Policy Only

This policy is only applicable to visitors to our site and the information collected through the website.

Your Consent

By visiting and engaging in our online activities, you consent and agree to our privacy policy.

Need More Information?

for further inquiries, contact our support center through our website. We value your privacy and security.

What if I have a question on my charges?

Ensure you log into your account, check on your order history then compare the order ID with the financial record on the site. Contact the customer support center in case of any inconsistencies or further questions.

I need a copy of my receipt/invoice.

To print the receipt, log into your account where you can view all orders, select the specific order ID, and print the invoice.

When will my credit appear on my account?

We aim to process refund requests within 5–7 business days. Approved refunds are issued to the original payment method. The additional time taken for the credit to appear in your account depends on your bank or payment provider.

Do I have to pay sales tax on my purchase?

Yes, we collect sales tax depending on the country's tax bases. As we are not aware of international orders sales tax, we only collect for orders to be shipped to the U.S.

When will my credit card be charged?

Credit cards are charged within 24 hours ahead of shipment

Customer Support

Our commitment lies in ensuring our customers experience complete satisfaction from our products. To achieve this, we have fully equipped customer support ready to address any inquiries concerning the specifics of our products.